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Consent to Process Personal Data

Consent to Process Personal Data


Your data is required to:-

  • Assist us in delivering the most suitable lifestyles services to meet your specific needs
  • For us to be able to accurately monitor your progress throughout the programme
  • To help us to make sure that our services remain current and affective
  • Your data may use the following subcontracts for the delivery of our services
    • GP surgeries in the Coventry area
    • Pharmacies in the Coventry area
    • Slimming World
  • To allow us to develop anonymised reports for issuing to our commissioners, Coventry City Council, and the Department of Health
  • Enable us to offer you a better service to you by sharing your health information with your GP



I consent for my personal details to be held by Coventry Healthy Lifestyle Services. I understand the service will hold my personal data for up to five years, which will allow me to re-enter the service during that time. I understand I have the right to ask for my data to be deleted from the service records at any time. I understand that anything I disclose to a health coach will be treated in the strictest confidence and will only be shared with other services with my permission or for legal reasons that ICE Creates are obliged to uphold.

I consent for the service to use my details for statistical and analysis purpose only, and understand that my confidentiality will be maintained always, and all information will be stored in accordance with ICE Creates Ltd data protection policy and procedures, and that my personal identifiable details will not be used in any reports without my permission. Further information can be found here Link to ‘Obtaining Consent’ Link to ‘Managing Consent

Obtaining Consent

We have checked that consent is one of the appropriate lawful basis for processing and have made the request for consent prominent and separate from our terms and conditions when we ask people to positively opt in.

We don’t use pre-ticked boxes, or any other type of consent by default in fact we use clear, plain language that is easy to understand and inform you specifically why we want the data and what we’re going to do with it.

You have the right to withdraw your consent without detriment to you and you have the right to refuse to consent without detriment. You also have the right to request a copy of the information we hold about you in an easy to read and transferable format

If you refuse to provide consent it will be difficult for us to provide a lifestyle services to you for clinical and safety reasons, in addition, we must obtain and maintain accurate details about you.

Managing Consent

We record consent by storing when and how we were provided with your consent and exactly what you were told at the time.

We will not share your data with other service providers without your agreement and your data will not be transferred outside of the UK.

We regularly review consent to check that the relationship, the processing and the purposes have not changed.

We have processes in place to refresh consent at appropriate intervals. It is an easy process for individuals to withdraw their consent at any time, and we act on withdrawals of consent as soon as we can. Additionally, we don’t penalise individuals who wish to withdraw consent.